FAQ

General Questions

Quartzite for Trading Services is an eCommerce platform dedicated to selling high-quality geological items and personal protective equipment (PPE). Our primary customers include mining companies and the Ministry of Minerals, ensuring they have access to high-quality tools and safety gear.

You can create an account by clicking on the Sign Up button at the top right of the website. Simply provide your email, create a password, and start shopping!

No, you can check out as a guest. However, creating an account allows you to track your orders, save your shipping details, and receive exclusive discounts.

Shopping & Products

You can browse our Shop section, use the search bar, or filter products by category, price, and availability.

Yes! You can add products to your Wishlist and purchase them later.

Product availability is displayed on each product page. If an item is out of stock, you can sign up for restock notifications.

Orders & Payments

We accept mBOK (Bank of Khartoum) and Fawry payment options.

Orders can be modified or canceled within 24 hours of placement. Contact our support team as soon as possible.

Yes, we regularly provide coupon codes and seasonal discounts. Sign up for our newsletter to stay updated!

Shipping & Delivery

We currently ship to SUDAN (Port Sudan, Madani and Khartoum), and we are continuously expanding our reach.

Shipping times vary based on location:

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-3 business days

Shipping rates depend on your location and order size. You can check the estimated shipping cost at checkout.

Once your order ships, you will receive a tracking number via email. You can also track your order in your account dashboard.

Returns & Refunds

You can return items within 14 days of delivery, provided they are unused and in their original packaging.

Visit our Returns & Exchanges page, enter your order details, and follow the instructions.

Refunds are processed within 5-7 business days after the returned item is received and inspected.

Account & Customer Support

Click on “Forgot Password?” on the login page and follow the instructions to reset your password.

You can reach us via:
Email: support@quartzite-ts.com
Phone: +2499123456789

Yes! For wholesale inquiries, please contact our business team at wholesale@quartzite-ts.com.